Zoho Rolls Out Free Agentic AI Tools to Boost Business Productivity

Expanding AI Accessibility for Businesses

Global technology company Zoho has reportedly expanded its artificial intelligence offerings with new agentic AI capabilities across three core business areas, according to company announcements. Sources indicate these features are designed to help organizations enhance productivity, automate routine tasks, and redirect focus toward higher-value work initiatives.

Expanding AI Accessibility for Businesses
Addressing Implementation Barriers
Enhanced Collaboration Capabilities
Customer Experience Innovations
Human Resources Advancements
Strategic Implications

The new tools are reportedly available immediately without additional cost across Zoho’s comprehensive suite of business applications, which includes more than 55 integrated platforms. This expansion builds on Zoho’s broader AI strategy that incorporates Zia Hubs for accessing unstructured company data and Zia LLM, the company’s proprietary large language model developed specifically for business applications.

Addressing Implementation Barriers

Analysts suggest that many businesses face significant challenges when attempting to adopt AI technologies, including high implementation costs, data preparation complexities, and fragmented system integration. According to reports, Zoho’s approach aims to eliminate these barriers through its unified, homegrown technology stack.

“Businesses are increasingly eager to leverage AI but often face obstacles such as high implementation costs, data readiness challenges, and fragmented systems,” said Andrew Bourne, Regional Head at Zoho South Africa, according to the company’s announcement. The report states that Zoho’s integrated approach allows advanced AI features to deploy automatically without requiring additional investments in third-party tools or complex integrations.

Enhanced Collaboration Capabilities

Within Zoho Workplace, the company‘s collaboration suite, significant AI upgrades have been introduced across Mail, Cliq, Sheet, and Tables applications. Sources indicate the enhanced Ask Zia assistant can now process multi-step commands that span multiple applications simultaneously, while Zoho Tables introduces AI Base Creation to help users generate complete data structures from brief prompts.

Additional AI-powered features including Keyword Extraction, Sentiment Analysis, and Language Detection are reportedly designed to simplify data management and analysis workflows. These tools build upon Zoho’s existing AI ecosystem, which already includes Zia Agents, Zia Agent Studio, and Agent Marketplace components.

Customer Experience Innovations

In the customer experience category, Zoho Desk, used by over 100,000 businesses worldwide, now includes pre-built Zia Agents such as the Resolution Expert. According to reports, this agent records and learns from support ticket resolutions to continuously improve future service quality and response effectiveness.

Meanwhile, Zoho Sign, the company’s secure digital signature platform, now offers Agreement Intelligence capabilities. The report states this feature enables users to draft and query contracts using Ask Zia without requiring third-party legal tools or additional software investments.

Human Resources Advancements

For human resources functions, Zoho Recruit introduces new agentic AI features focused on improving candidate matching and assessment creation processes. Sources indicate Zia’s Candidate and Job Match features analyze CVs and job descriptions to enhance hiring outcomes, while AI-Assisted Assessment Generation automatically creates role-specific evaluation tests.

These HR-focused tools are reportedly designed to save recruitment time while ensuring fair and efficient candidate evaluations through standardized, AI-generated assessment materials tailored to specific position requirements.

Strategic Implications

The expansion of Zoho’s agentic AI capabilities represents a significant step in making advanced AI tools accessible to businesses of varying sizes and technical resources. According to industry analysts, the no-additional-cost implementation model could potentially accelerate AI adoption across African and global business communities by removing traditional financial and technical barriers.

The company’s agentic AI approach reportedly enables businesses to perform complex, cross-functional actions such as creating contracts from multiple source files, checking team availability before scheduling meetings, or automatically converting sales queries from Zoho Mail into CRM leads without manual intervention.

For more information about Zoho’s AI capabilities, visit their official website or explore specific features like Zia LLM and Zia AI assistant.